This Refund Policy applies to professional service fees charged by Dowise Immigration Consultants. It does not apply to government visa application charges, which are set by the Department of Home Affairs and are non-refundable once paid.
1. General Principle
Our fees reflect the professional time, expertise, and resources invested in your matter. Refunds are considered on a case-by-case basis in line with this policy and applicable Australian consumer law.
2. Refunds Before Work Commences
If you cancel your engagement before any work has been undertaken, you may be entitled to a full refund of any upfront fees paid, less any reasonable administration costs.
3. Refunds After Work Has Commenced
Once work has commenced, fees are generally non-refundable for the portion of work already completed. This includes:
- Initial consultations and assessments
- Document review and preparation
- Submissions lodged with any authority
- Correspondence conducted on your behalf
A partial refund may be considered for unbilled work not yet commenced at the time of cancellation.
4. Visa Refusals
A visa refusal does not, in itself, entitle you to a refund of our professional fees. We provide competent advice and prepare applications diligently; however, visa decisions are made solely by the Department of Home Affairs, which is outside our control.
5. How to Request a Refund
To request a refund, please contact us in writing at enquiries@dowiseimmigration.com with your name, matter reference, and the reason for your request. We will respond within 10 business days.
6. Contact
For any questions about this policy, contact us at enquiries@dowiseimmigration.com or Suite 609, Level 6, 2 Queen Street, Melbourne VIC 3000.